Everything you need to know
Delivery Information
We are able to offer both UK and worldwide delivery. Details of the delivery options available and charges are outlined below.
UK Delivery
There are three delivery options available for delivery within the UK:
- Standard Delivery - Orders usually take between 3 - 5 working days to arrive
- Next Day Delivery - Orders placed before 6pm are delivered the next working day (Only available Monday – Thursday)
- Express Delivery - Orders usually arrive within 2/3 working days (Only available at Friday - Sunday)
- Saturday Delivery - Orders will be delivered Saturday (Only available on Friday)
The delivery charge for Standard Delivery depends on the order value whereas Express and Next Day Delivery is charged at a flat rate. Please note that Royal Mail have made some changes to the way they operate. As of the 1st October 2012, they will now automatically leave your parcel with a neighbour if you are not at home when delivery is attempted.
UK Delivery Charges
| Order Value | Delivery Charge |
|---|---|
| £0.00 - £4.99 | £3.50 |
| £5.00 - £7.49 | £4.50 |
| £7.50 - £39.99 | £5.48 |
| £40.00 and over | £6.50 |
| Non Stock Items | £5.48 |
| Next Day/Express Delivery | £8.99 |
| Saturday Delivery | £8.99 |
Next Day, Saturday & Express Delivery Explained
All of our Next Day, Saturday and Express Delivery orders are delivered by DPD between 7.30am and 7:30pm. On the day of delivery you will receive an estimated 1 hour time slot for delivery by SMS. You will need to sign to confirm the delivery and you can track the progress of your order at any time using our Order Tracking Facility.
We offer our next day delivery service for orders placed on Monday through to Thursday before 6pm. Outside these times we operate an Express Delivery service alongside standard delivery option. The Express Delivery service is currently only available for UK deliveries. Please see the table below for details of when your order will arrive.
| Order on: | Receive your items on: | |
|---|---|---|
| Monday | Before 6pm | Tuesday |
| Tuesday | Before 6pm | Wednesday |
| Wednesday | Before 6pm | Thursday |
| Thursday | Before 6pm | Friday |
| Friday | Before 6pm | Saturday |
| Saturday | Anytime | Monday |
| Sunday | Anytime | Tuesday |
Please note that delivery days may vary over bank holidays.
Postcode exclusions:
There are selected UK destinations where we are unable to offer next day delivery due to courier restrictions. In most cases our express delivery service will reach these destinations within 2 working days. If next day delivery is unavailable in your postcode area and you have selected the next day delivery option in the basket you will be prompted during the checkout process and given the opportunity to select an alternative delivery method.
International Delivery
Charges for delivery to non-UK destinations do not vary with the value of your order. Please be aware that there may be import duties and taxes to pay when your order reaches your country. Unfortunately we are unable to cover these or any charges for Customs clearance so please bear in mind that you may be required to cover these.
Products Not Available for International Delivery
Please be aware that there are certain products on our website that are not currently available for International Delivery. If you add an item that cannot be shipped to your selected destination, you will be notified at the basket and the item will be removed. We are constantly making more items from our extensive product range available for delivery worldwide, however due to the size and weight of certain products these have yet to be cleared by our National Distribution Centre.
Lithium Battery Delivery Restrictions
Lithium batteries have been added to the Royal Mail Group list of dangerous goods and therefore we are unable to ship these items using this courier. If you require such an item you will be prompted to select our Express or Next Day service which uses DPD who are continuing to ship these items
Stock Availability & Failed Delivery
How does ordering multiple items affect delivery?
We will ship available items at the time of order and unavailable items separately as they become available. We use a stock indication system to give you an idea of how soon we should be able to dispatch your item. Please note that you will only pay the delivery charge once. If you order 2 items or more by next day delivery and 1 item is unavailable this item will be despatched when available by non-express delivery.
What happens if the item is damaged in transit?
We and our carriers take the greatest possible care to see that your order is delivered in pristine condition. However, if you take delivery of a parcel which shows signs of damage then please notify us online or by calling our Customer Service Department on 0844 55 72 510, within 3 working days. If a signature is required, please sign that the parcel is 'Damaged'
Return a damaged item here (you will need your order details to hand)
Our Returns Process:
- Allocate an authorisation code and issue a "returns pack" containing a prepaid returns label and instructions of how to return the item(s)*.
- Subject to satisfactory inspection and test of the goods by our inspectors we will process a full refund.
- Refunds are processed within 10 working days on safe receipt of the item(s), using the same form of payment as the original transaction.
*When returning your item to us, please ensure that your product(s) is accompanied by the original delivery note.
What happens if my order gets lost or doesn't arrive?
If you do not receive your order within the time specified, it will probably have experienced a delay between leaving our warehouse and arriving with you. We would appreciate it if you allow 10 working days before contacting us in case of such unforeseen delays. If your order is being delivered to an address outside of the UK, we need to allow 3 weeks before it can officially be declared "lost in transit" in which case we will then initiate a claims process. To notify us of a failed delivery please call our Customer Service Department on 0844 55 72 510.
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